Frequently Asked Questions
Everything you need to know about your Gozney oven and order.
How long does shipping take for my Gozney oven?
Standard shipping typically takes 3-5 business days. Once your oven leaves our warehouse, you will receive a tracking number via email to monitor your delivery.
What is the return policy for accessories and ovens?
We offer a 30-day return policy for unused items in their original packaging. Please note that return shipping costs may apply unless the product is defective.
Do Gozney ovens come with a warranty?
Yes, our ovens come with a standard 1-year warranty, which can be extended to 5 years if you register your product on our website within 60 days of purchase.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and offer flexible financing options through Klarna or Affirm at checkout.
Can I use my Gozney oven indoors?
The Roccbox and Dome are designed for outdoor use only. They should be used in well-ventilated outdoor spaces to ensure safety and proper performance.
How do I clean and maintain my stone floor?
The best way to clean the stone is through high heat. Run your oven at maximum temperature for 30 minutes to burn off food residue, then gently brush away the ash once cooled.